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View compareWelcome to Eternia Diamond. By accessing our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, you must not use our website.
You must be at least 18 years old to make a purchase on this website. By using this website, you represent and warrant that you have the right, authority, and capacity to enter into this agreement.
To access certain features of our website, you may be required to register an account. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
We strive to ensure that all product descriptions and images are accurate. However, we do not warrant that the descriptions or images are error-free. the product may vary a little in size, shape and colour as it is hand made and artisan created.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Payment must be made through the methods provided on our website.
We will deliver products to the address specified in your order. Delivery times are estimates and are not guaranteed. Please refer to our Shipping Policy for more details.
Please refer to our Return Policy for information on returning products and receiving refunds.
All content on this website, including images, text, and design, is the property of Eternia Diamond and is protected by copyright law. You may not use, reproduce, or distribute any content without our permission.
Eternia Diamond will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.
These terms and conditions are governed by the laws of [Your Jurisdiction]. Any disputes arising from these terms will be resolved in the courts of [Your Jurisdiction].
Eternia Diamond respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and protect your information.
We may collect the following types of information:
We use your data to:
We do not sell or trade your personal information. We may share your data with third parties that assist in processing your orders, managing our website, or conducting our business, as long as these parties agree to keep your information confidential.
We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
You have the right to access, correct, or delete your personal information held by us. You may also object to the processing of your data or request that we transfer your data to another organization.
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom or personalized items are not eligible for return unless defective.
To initiate a return, please contact our customer service team within 3 days of receiving your order. You will be provided with a return authorization number and instructions on where to send your return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us to arrange the exchange.
You will be responsible for paying your own shipping costs for returning your item unless the return is due to a defect or error on our part. Shipping costs are non-refundable.
Gift cards, personalized items, and items on sale are non-returnable.
By accessing or using our website, you agree to comply with these terms of use and all applicable laws. If you do not agree, you must not use our website.
You may use our website for personal, non-commercial purposes only. You may not use our website for any unlawful or prohibited activities.
You are responsible for any content you post or upload to our website. You grant Eternia Diamond a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content.
You may not use our website to:
We reserve the right to terminate your access to our website at any time, without notice, for any reason.
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.
Our website is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the website or its content.
Eternia Diamond will not be liable for any damages arising from your use of the website or inability to use the website.
We ship to [list of countries or regions]. Please note that we do not ship to PO Boxes or military addresses.
Shipping rates vary based on the destination, weight, and size of your order. The shipping cost will be calculated at checkout.
Delivery times are estimates and may vary depending on the destination and shipping method chosen. We aim to process and ship orders within 10 business days.
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the provided link.
We are not responsible for delays caused by customs, weather conditions, or other factors beyond our control. If your order is delayed, lost, or damaged, please contact our customer service team.
For international orders, you are responsible for any customs duties, taxes, or fees that may apply upon arrival in your country. These are not included in the shipping cost.
Please ensure that your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.